FAQs - Matterport

How long does it take to scan a home?

It takes around 30-45 minutes to scan 1,000 sq. ft.  A 2,000 sq. ft. home would take about 90 minutes and the time increases as the square footage increases.

How is the tour delivered?

Once the scans are complete and the 3D virtual tour is created, you will be provided with a link to embed on your website, social media or any other sites that are compatible with 3D virtual tours.

How soon is the tour delivered?

We quote 3 business days for Matterport and Drone products (we try to get products back to our customers sooner).

What do I need to do to prepare for the tour?

Please stage the house as you would for a normal photo shoot.  Once the scanning has started, nothing can be moved, so please make sure that all items are put away before I arrive.  We cannot do staging once the scanning has started.

Can I be there during the tour?  Can the family be there during the tour?

Yes, you can be present during the scanning, but I ask that everyone stays on a different floor than the camera so that no scans pick up any movements of people or pets.

What about pets?

As much as we love animals, please keep them on a different floor than the camera.

Do you scan every room?

Typically, we will scan every room.  If you can walk into it, it will be scanned.  If you do not want a room to be scanned, we will close that door before we begin scanning the home.

What browsers and mobile devices are compatible?

Matterport 3D Showcase uses WebGL, which is a web standard.  This means that most up to date browsers and mobile devices are supported (Chrome, Firefox, Safari, and Internet Explorer).

Where is it hosted?  Can I host it on my website after the initial hosting period is up?

The tours are only able to be hosted on Matterport's servers.  There is no possibility of having them hosted at any other locations.

How long is the tour available?

Prices reflect 1 year of hosting, after 1 year there is a $40 annual hosting fee per model.

Can you Photoshop the walkthrough tour?

No.  I have no access to the images to be able to Photoshop any items prior to processing the scans for the walkthrough.  They are uploaded directly to Matterport's site.