Flying through technology.
Terms & Conditions

Acceptance of Terms & Conditions

​By requesting Services with Hoffman Technologies Plus LLC, you have read and accepted the Terms and Conditions covering the Hoffman Technologies Plus LLC service. Hoffman Technologies Plus LLC may, at its own discretion and without prior notice, make changes to the Terms and Conditions. Hoffman Technologies Plus LLC will inform you of any changes and if you decide to continue using the Hoffman Technologies Plus LLC service, you have indicated your acceptance of the new set of Terms and Conditions of Usage.

​Description of the Hoffman Technologies Plus LLC’s Service

​Hoffman Technologies Plus LLC provides remote support for specific computers, peripherals, software, and any other computer-related devices. Hoffman Technologies Plus LLC charges customers on every issue fix or recurring monthly fee which is payable monthly or annually, at the customer’s discretion. Hoffman Technologies Plus LLC customers obtain technical support from Hoffman Technologies Plus LLC Support Engineers (SEs) by contacting them through e-mail, chat windows, or via the phone. Hoffman Technologies Plus LLC only offers remote technical support. Onsite service is not included in the Hoffman Technologies Plus LLC offering. Hoffman Technologies Plus LLC offers its customers the option of Remote Computer Control, where an SE can, with the customer’s permission, take over the customer’s computer from the SEs remote location. By accepting these Terms and Conditions of Usage, customer acknowledges that they are aware that they will, on occasion, be offered the Remote Computer Control option. Hoffman Technologies Plus LLC SEs are not allowed to use Remote Computer Control without the explicit consent of the customer. Hoffman Technologies Plus LLC will use reasonable effort to provide the customer with technical support, for as long as the customer’s account is current and not in arrears. Hoffman Technologies Plus LLC reserves the right to refuse service to anyone.

​Bundled Products/Services from Third Parties

​Hoffman Technologies Plus LLC provides products and services from third parties as part of its Hoffman Technologies Plus LLC service. These third party products and services are covered by their respective publishers/owners. Hoffman Technologies Plus LLC does not guarantee the usability or merchantability of such services. Customer acknowledges that Hoffman Technologies Plus LLC is providing them as a potential benefit to the customer.

​No Assurance of Problem Resolution

​Hoffman Technologies Plus LLC will use reasonable effort to resolve the customer’s problem. However, the complexity of technology will inevitably result in Hoffman Technologies Plus LLC being unable to resolve certain customer problems. Customer acknowledges that they are aware of this limitation and by subscribing to the Hoffman Technologies Plus LLC service have indicated acceptance of the No Assurance of Problem Resolution section of the Hoffman Technologies Plus LLC Terms and Conditions of Usage. Notwithstanding such limitation, Hoffman Technologies Plus LLC does not guarantee problem resolution to any customer problem. Hoffman Technologies Plus LLC will only exercise reasonable effort to resolve said customer’s technical problem.

​Products Supported

​Hoffman Technologies Plus LLC provides technical support for popular computers, peripherals, and software. Specific products supported are described on the Hoffman Technologies Plus LLC website, and are subject to change. Customer acknowledges that due to the rapidly changing nature of technology, Hoffman Technologies Plus LLC cannot be held responsible for supporting every computer-related product in the market. Hoffman Technologies Plus LLC will clearly indicate which products or product lines are supported on its web site. Hoffman Technologies Plus LLC can, at its own sole discretion, decide to provide technical support for a product not listed on the web site. In this case, Hoffman Technologies Plus LLC warrants support only for the specific problem instance and does not warrant that it will continue to support such unlisted product beyond the single specific instance described above.

​Disclaimer

​Hoffman Technologies Plus LLC does not warrant that the service is free of errors or mistakes. Hoffman Technologies Plus LLC does not warrant or represent that defects or limitations in the service will be corrected. Nor does Hoffman Technologies Plus LLC warrant or represent that the service shall be available continuously. Certain extenuating circumstances may cause the service to be interrupted. Hoffman Technologies Plus LLC provides no remedies for such service interruptions. In addition, Hoffman Technologies Plus LLC provides no remedies for any loss of data resulting from use of the service. By subscribing to the service, customer acknowledges that they accept these disclaimers.

​Limitation of Liability

​No director, officer, or employee of Hoffman Technologies Plus LLC shall be held liable for any direct, indirect, or consequential damages resulting from use of the service. Customer agrees to indemnify, hold harmless, and release Hoffman Technologies Plus LLC from any damages, attorney’s fees, and costs resulting from use of the Service.

​Ownership Rights

​Hoffman Technologies Plus LLC owns all rights to the Service and associated material, including the Hoffman Technologies Plus LLC web site. Any unauthorized use of Hoffman Technologies Plus LLC property is a violation of Hoffman Technologies Plus LLC intellectual property rights.

​Privacy Policy

​Hoffman Technologies Plus LLC has a strict privacy policy with respect to our customer’s personal data. Any customer data is kept in strict confidence by Hoffman Technologies Plus LLC, and is not disclosed to any third party without the consent of the customer.

​Termination or Suspension of Service

​A customer’s breach of the Terms and Conditions of Usage shall result in the termination or suspension of their subscription and associated service. Hoffman Technologies Plus LLC shall exercise its right to terminate or suspend service solely at its own discretion, without consulting the customer. Hoffman Technologies Plus LLC shall incur no liability resulting from terminating or suspending service upon breach by a customer.

​Hoffman Technologies Plus LLC’s Refund Policy - Technical Services Only

​Hoffman Technologies Plus LLC offers a refund of a maximum of 100% of the charges upon customer’s request only if the earlier reported problem reoccurs within 5 days from the time of resolution and is not resolved within a reasonable period of time. Send request for Refund to support@hoffmantechnologiesplus.com, customer service representatives will attend to the request and necessary processing will be done. Refund Policy is subject to change and the latest policy in vogue will be applicable.