Terms & Conditions

Acceptance of Terms & Conditions

By requesting Services with Hoffman Technologies Plus LLC, you have read and accepted the Terms and Conditions covering the Hoffman Technologies Plus LLC service. Hoffman Technologies Plus LLC may, at its own discretion and without prior notice, make changes to the Terms and Conditions. Hoffman Technologies Plus LLC will inform you of any changes and if you decide to continue using the Hoffman Technologies Plus LLC service, you have indicated your acceptance of the new set of Terms and Conditions of Usage.

Description of the Hoffman Technologies Plus LLC’s Service

Hoffman Technologies Plus LLC provides remote support for specific computers, peripherals, software, and any other computer-related devices. Hoffman Technologies Plus LLC charges customers on every issue fix or recurring monthly fee which is payable monthly or annually, at the customer’s discretion. Hoffman Technologies Plus LLC customers obtain technical support from Hoffman Technologies Plus LLC Support Engineers (SEs) by contacting them through e-mail, chat windows, or via the phone. Hoffman Technologies Plus LLC only offers remote technical support. Onsite service is not included in the Hoffman Technologies Plus LLC offering. Hoffman Technologies Plus LLC offers its customers the option of Remote Computer Control, where an SE can, with the customer’s permission, take over the customer’s computer from the SEs remote location. By accepting these Terms and Conditions of Usage, customer acknowledges that they are aware that they will, on occasion, be offered the Remote Computer Control option. Hoffman Technologies Plus LLC SEs are not allowed to use Remote Computer Control without the explicit consent of the customer. Hoffman Technologies Plus LLC will use reasonable effort to provide the customer with technical support, for as long as the customer’s account is current and not in arrears. Hoffman Technologies Plus LLC reserves the right to refuse service to anyone.

Bundled Products/Services from Third Parties

Hoffman Technologies Plus LLC provides products and services from third parties as part of its Hoffman Technologies Plus LLC service. These third party products and services are covered by their respective publishers/owners. Hoffman Technologies Plus LLC does not guarantee the usability or merchantability of such services. Customer acknowledges that Hoffman Technologies Plus LLC is providing them as a potential benefit to the customer.

No Assurance of Problem Resolution

Hoffman Technologies Plus LLC will use reasonable effort to resolve the customer’s problem. However, the complexity of technology will inevitably result in Hoffman Technologies Plus LLC being unable to resolve certain customer problems. Customer acknowledges that they are aware of this limitation and by subscribing to the Hoffman Technologies Plus LLC service have indicated acceptance of the No Assurance of Problem Resolution section of the Hoffman Technologies Plus LLC Terms and Conditions of Usage. Notwithstanding such limitation, Hoffman Technologies Plus LLC does not guarantee problem resolution to any customer problem. Hoffman Technologies Plus LLC will only exercise reasonable effort to resolve said customer’s technical problem.

Products Supported

Hoffman Technologies Plus LLC provides technical support for popular computers, peripherals, and software. Specific products supported are described on the Hoffman Technologies Plus LLC website, and are subject to change. Customer acknowledges that due to the rapidly changing nature of technology, Hoffman Technologies Plus LLC cannot be held responsible for supporting every computer-related product in the market. Hoffman Technologies Plus LLC will clearly indicate which products or product lines are supported on its web site. Hoffman Technologies Plus LLC can, at its own sole discretion, decide to provide technical support for a product not listed on the web site. In this case, Hoffman Technologies Plus LLC warrants support only for the specific problem instance and does not warrant that it will continue to support such unlisted product beyond the single specific instance described above.

Disclaimer

Hoffman Technologies Plus LLC does not warrant that the service is free of errors or mistakes. Hoffman Technologies Plus LLC does not warrant or represent that defects or limitations in the service will be corrected. Nor does Hoffman Technologies Plus LLC warrant or represent that the service shall be available continuously. Certain extenuating circumstances may cause the service to be interrupted. Hoffman Technologies Plus LLC provides no remedies for such service interruptions. In addition, Hoffman Technologies Plus LLC provides no remedies for any loss of data resulting from use of the service. By subscribing to the service, customer acknowledges that they accept these disclaimers.Limitation of Liability
No director, officer, or employee of Hoffman Technologies Plus LLC shall be held liable for any direct, indirect, or consequential damages resulting from use of the service. Customer agrees to indemnify, hold harmless, and release Hoffman Technologies Plus LLC from any damages, attorney’s fees, and costs resulting from use of the Service.

Ownership Rights

Hoffman Technologies Plus LLC owns all rights to the Service and associated material, including the Hoffman Technologies Plus LLC web site. Any unauthorized use of Hoffman Technologies Plus LLC property is a violation of Hoffman Technologies Plus LLC intellectual property rights.

Privacy Policy

Hoffman Technologies Plus LLC has a strict privacy policy with respect to our customer’s personal data. Any customer data is kept in strict confidence by Hoffman Technologies Plus LLC, and is not disclosed to any third party without the consent of the customer.

Termination or Suspension of Service

A customer’s breach of the Terms and Conditions of Usage shall result in the termination or suspension of their subscription and associated service. Hoffman Technologies Plus LLC shall exercise its right to terminate or suspend service solely at its own discretion, without consulting the customer. Hoffman Technologies Plus LLC shall incur no liability resulting from terminating or suspending service upon breach by a customer.

Hoffman Technologies Plus LLC’s Refund Policy - Technical Services Only

Hoffman Technologies Plus LLC offers a refund of a maximum of 100% of the charges upon customer’s request only if the earlier reported problem reoccurs within 5 days from the time of resolution and is not resolved within a reasonable period of time. Send request for Refund to support@hoffmantechnologiesplus.com, customer service representatives will attend to the request and necessary processing will be done. Refund Policy is subject to change and the latest policy in vogue will be applicable.

Real Estate Service Agreement

By ordering services from Hoffman Technologies Plus LLC you agree to the following Service Agreement for Digital Imagery. We Hope these policies are helpful and instructional as we work together to create beautiful photographs for your marketing.

Limited Licensing Release

In order to provide you with the best service and support at reasonable pricing, we do not sell our photographs. We license their use. So the fee quoted is especially dependent on (1) payment of the invoice in full, (2) using the photographs only as indicated, and (3) protecting them with proper copyright notification.
This service agreement is a limited license photo release.
Images delivered are licensed to the “licensee” for:
          -The purpose of listing a property only.
          -Term of the listing, not to exceed 1 year.
          -A primary photo can be used for a longer duration and for additional “sold” marketing materials.
-Only the “licensee” has permission to use the delivered images on any electronic or printed form of advertisement for the promotion of the property.
-Builders, stagers, designers, or “third parties” that wish to use images must contact the photographer directly for licensing and fees. In addition to payment a property release must be obtained from the homeowner by that third party.
- For image integrity, and quality control we ask that Images not be altered once delivered.
  Image editing will be done by Hoffman Technologies Plus LLC, fees may apply.
- Please contact us for an additional release for any/all printed publications. Fees may apply.
- Photo credit must be given to Hoffman Technologies Plus LLC when used on any and all social media sites
- Images cannot/will not be made available to another agent who takes over an expired or withdrawn listing.
- Unauthorized use of images is a copyright violation, and will result in termination of this contract.
- Virtual tours will remain active as long as you require. Not to exceed 1 year, terms of which will be the same as above

Copyright Notice

- The photographer who has taken an image is the copyright holder of the image.
Hoffman Technologies Plus LLC retains all copyrights expressed and implied otherwise for all images taken.
- Copyright is not and will not be transferred to any other party.
- Licensing may be obtained for various applications of images. Please contact us for more details.

Homeowner Policy

- Home sellers/buyers may request a copy of the photos from the photographer only.
- We will supply images to the homeowner in a "owner media kit".  Fees and licenses will apply.  Call for details.

Shoot Requests

To ensure the best results of the photo shoot please be sure the home is ready prior to the scheduled shoot time. We work on a set time schedule for every shoot. Time is a precious commodity, both yours and mine.
- It is the agent’s responsibility to ensure that the listing is ready for the virtual tour to be produced at the arranged time.
- For liability Hoffman Technologies Plus LLC does not handle any cleaning, dusting, or moving of furniture.
- The homeowner shall ensure that there are no hazards to the photographer’s safety.
- The photographer will work with agents and/homeowners with regard to pets, but the photographer is not a pet wrangler. If pets will be an issue please make a note of it when you order services.
- Generally we will be photographing through the entire home. We do not usually include utility rooms or closets, but if you would like those included please let us know prior to the shoot.
- Amenities are not included on/in a property shoot, and fall under separate pricing and licensing. If you are requiring amenities to be photographed please contact us prior to the shoot for additional information.

Cancellation/Postponement Policy

Hoffman Technologies Plus LLC understands that homes may not be ready for shooting as expected.
- It is the responsibility of the agent to inform us as soon as possible for rescheduling.
- A photo session that is rescheduled or canceled after 8pm the day before will be charged a 50% rescheduling fee.
- Once a photographer has arrived at a property, the order may be canceled, however there will be no refund.
- Reschedules will be subject to the photographer’s availability.

Weather Policy

- There will be times services cannot be completed due to weather. In those circumstances, the decision about shooting is up to the agent. If the agent chooses to proceed with photography we will provide the best images we can. If additional outdoor photos are required on a better weather day, our standard re-shoot fee will apply.
- No reschedule fee will be charged in the event of bad weather.
- Reschedules will be subject to availability.

Payment Policy

- Payments will be received prior to delivery of images.
- Credit card payments can be processed on site by "Square", online at PayPal, or by using the "Pay with card" link on our electronic Invoices prior to the session.
- The photo release is not authorized until payment is received in full.
- Failure to pay for the images will result in a copyright infringement. You will be asked to remove the image from any electronic or printed form of advertisement. Failure to stop using them will result in legal action.