Flying through technology.
FAQs

Matterport

How long does it take to scan a home?

​It takes around 30-45 minutes to scan 1,000 sq. ft.  A 2,000 sq. ft. home would take about 90 minutes and the time increases as the square footage increases.

How is the tour delivered?

​Once the scans are complete and the 3D virtual tour is created, you will be provided with a link to embed on your website, social media or any other sites that are compatible with 3D virtual tours.

How soon is the tour delivered?

​We quote 3 business days for Matterport and Drone products (we try to get products back to our customers sooner).

What do I need to do to prepare for the tour?

​Please stage the house as you would for a normal photo shoot.  Once the scanning has started, nothing can be moved, so please make sure that all items are put away before I arrive.  We cannot do staging once the scanning has started.

Can I be there during the tour?  Can the family be there during the tour?

​Yes, you can be present during the scanning, but I ask that everyone stays on a different floor than the camera so that no scans pick up any movements of people or pets.

What about pets?

​As much as we love animals, please keep them on a different floor than the camera.

Do you scan every room?

​Typically, we will scan every room.  If you can walk into it, it will be scanned.  If you do not want a room to be scanned, we will close that door before we begin scanning the home.

​What browsers and mobile devices are compatible?

​Matterport 3D Showcase uses WebGL, which is a web standard.  This means that most up to date browsers and mobile devices are supported (Chrome, Firefox, Safari, and Internet Explorer).

Where is it hosted?  Can I host it on my website after the initial hosting period is up?

​The tours are only able to be hosted on Matterport's servers.  There is no possibility of having them hosted at any other locations.

How long is the tour available?

​Prices reflect 1 year of hosting, after 1 year there is a $40 annual hosting fee per model.

Can you Photoshop the walkthrough tour?

​No.  I have no access to the images to be able to Photoshop any items prior to processing the scans for the walkthrough.  They are uploaded directly to Matterport's site.